Returns Policy

At Carded Australia, all our products are custom-made to order, ensuring they are tailored to your unique vision and specifications. As such, please carefully review our returns policy below:

Custom Orders:

  • Once artwork has been approved and sent to print, returns or cancellations cannot be accepted. Please ensure all details are correct during the artwork approval process, as this marks the final opportunity to make changes.

Damaged Items:

  • If your order arrives with damage caused during transit, we will replace all or part of your order, depending on the extent of the damage. To request a replacement, please contact us within 7 days of receiving your order. Be sure to include photos of the damaged items and packaging for verification. Replacement items will be produced and shipped as quickly as possible to ensure minimal disruption to your event preparations.

Customer Responsibility:

  • It is the customer's responsibility to provide accurate details and approve artwork carefully. We are unable to offer refunds or replacements for errors approved during the artwork review process.

Contact Us:

  • For any issues or concerns regarding your order, please reach out to araz@carded.com.au. 

By placing an order with Carded Australia, you agree to the terms outlined in this returns policy.

Our Process

  • THE FIRST MOVE

    Before we book a consultation to go over your requirements for your special day, I’ll ask you to send me any inspiration or ideas you might have, as much detail as possible on the items you require, as well as your rough budget, to allow me to understand the look and feel you are wanting to achieve. 

    This ensures I can tailor your quote as close as possible to your needs.

  • THE FIRST DATE

    We meet up over a coffee so we can discuss the various options in depth, to ensure you have a solid understanding of what you have in mind versus what is possible.

    We look at paper options, printing styles, colour ways, envelope options, stationery set combinations and if you’re going to choose an existing design or have a bespoke design in mind that you’d like created.

    Within 4-5 business days of this meeting, I will provide you a quote.

    This is a no obligation consultation.

  • MAKE IT OFFICIAL

    After you’ve had time to process the quote and decide to accept, you’ll confirm via email and a deposit will be required. From here, the design process will begin. 

    If you have chosen a pre-existing design, this process will be completed within 5 business days.

    For bespoke designs, this process will be a 2-4 week turnaround.

  • LOVE LETTERS

    From here we will communicate via email, I'll send you drafts and you'll send feedback. It will be like a long distance relationship that will result in beautiful stationery!

    Once the invitation design is signed off on, the accompanying items will be finalised (EG - RSVP card, wishing well card, map of venu etc.)

    This process is usually 1-2 weeks after the initial draft is sent for review and approval.

  • THE ENGAGEMENT

    Once all the items are designed and sent to you for review, you will provide a final approval for the items to be sent to print, or for final digital output. 

    Payment is required prior to production, therefore, any delay in this will push out the final deadline.

    Printing requires up to 6 weeks, depending on your chosen method and finishes. This should be accounted for when deciding the date you wish to have them sent out. 

  • THE BIG DAY

    We recommend you begin planning the event day requirements. 

    Depending on the number of items you require, print turnarounds will vary and deadlines will be different for each item. We aim to have all items ready and in your possession 1 week before your event date. 

Guest List Template

Use this download to help your event planning and keep all your guest information in one place!

DOWNLOAD TEMPLATE

Ordering Timeline

Keep on top of your deadlines with our handly list of what months to order all your stationery.

DOWNLOAD TIMELINE