Terms of Service

Welcome to Carded Australia. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order.

1. General Information

  • These Terms of Service ("Terms") apply to all visitors, users, and customers of Carded Australia.
  • Carded Australia reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on this page.

2. Custom Orders and Approval Process

  • All products are custom-made to order and require customer approval before production.
  • Once artwork is approved and sent to print, no further changes, cancellations, or refunds are allowed. Please review all details carefully during the approval process.

3. Pricing and Payment

  • Prices displayed on the website are in AUD and include taxes unless stated otherwise.
  • Payment must be made in full before production begins.
  • Carded Australia reserves the right to update pricing without prior notice; however, orders already placed will retain the agreed-upon price.

4. Shipping and Delivery

  • Shipping times may vary depending on your location and the complexity of your order.
  • Carded Australia is not responsible for delays caused by shipping carriers or external factors beyond our control.

5. Returns and Refunds

  • Returns are not accepted for custom-made items once artwork has been approved for printing.
  • Damaged items caused during transit will be replaced, either in full or part, depending on the extent of the damage. Customers must notify us within 7 days of receipt and provide photos of the damage for verification.

6. Intellectual Property

  • All designs, content, and materials on this website are the property of Carded Australia and are protected by copyright laws.
  • Customers may not reproduce, modify, or distribute our designs without prior written consent.

7. Limitation of Liability

  • Carded Australia is not liable for any errors or inaccuracies approved during the artwork review process.
  • We are not responsible for delays, damages, or losses caused by third-party shipping carriers.

8. Privacy Policy

  • Carded Australia respects your privacy. Any personal information provided during the ordering process is handled in accordance with our Privacy Policy.

9. Governing Law

  • These Terms are governed by and construed in accordance with the laws of Australia.
  • Any disputes arising from these Terms will be subject to the jurisdiction of Australian courts.

10. Contact Information

If you have any questions about these Terms, please contact us at:
Email: araz@carded.com.au
Phone: 0405569189

By using this website and placing an order, you acknowledge that you have read, understood, and agree to these Terms of Service.

Our Process

  • THE FIRST MOVE

    Before we book a consultation to go over your requirements for your special day, I’ll ask you to send me any inspiration or ideas you might have, as much detail as possible on the items you require, as well as your rough budget, to allow me to understand the look and feel you are wanting to achieve. 

    This ensures I can tailor your quote as close as possible to your needs.

  • THE FIRST DATE

    We meet up over a coffee so we can discuss the various options in depth, to ensure you have a solid understanding of what you have in mind versus what is possible.

    We look at paper options, printing styles, colour ways, envelope options, stationery set combinations and if you’re going to choose an existing design or have a bespoke design in mind that you’d like created.

    Within 4-5 business days of this meeting, I will provide you a quote.

    This is a no obligation consultation.

  • MAKE IT OFFICIAL

    After you’ve had time to process the quote and decide to accept, you’ll confirm via email and a deposit will be required. From here, the design process will begin. 

    If you have chosen a pre-existing design, this process will be completed within 5 business days.

    For bespoke designs, this process will be a 2-4 week turnaround.

  • LOVE LETTERS

    From here we will communicate via email, I'll send you drafts and you'll send feedback. It will be like a long distance relationship that will result in beautiful stationery!

    Once the invitation design is signed off on, the accompanying items will be finalised (EG - RSVP card, wishing well card, map of venu etc.)

    This process is usually 1-2 weeks after the initial draft is sent for review and approval.

  • THE ENGAGEMENT

    Once all the items are designed and sent to you for review, you will provide a final approval for the items to be sent to print, or for final digital output. 

    Payment is required prior to production, therefore, any delay in this will push out the final deadline.

    Printing requires up to 6 weeks, depending on your chosen method and finishes. This should be accounted for when deciding the date you wish to have them sent out. 

  • THE BIG DAY

    We recommend you begin planning the event day requirements. 

    Depending on the number of items you require, print turnarounds will vary and deadlines will be different for each item. We aim to have all items ready and in your possession 1 week before your event date. 

Guest List Template

Use this download to help your event planning and keep all your guest information in one place!

DOWNLOAD TEMPLATE

Ordering Timeline

Keep on top of your deadlines with our handly list of what months to order all your stationery.

DOWNLOAD TIMELINE