Shipping policy
Carded orders are posted from Mulgrave in Melbourne, Victoria. We post anywhere in Australia, and most products can also be sent overseas.
Processing times
Many of our products are personalised or printed to order, so please allow time for us to prepare your order before it ships.
Greeting cards, card packs and gift tags: 2 business days before dispatch.
Santa letters, elf letters and Naughty & Nice sets: 2 to 3 business days before dispatch.
Christmas photo cards: 2 to 3 business days before dispatch, counted from when you approve your proof.
Digital Christmas photo cards: sent to you by email within 24 hours of ordering. Nothing is posted.
Wedding and event stationery: agreed with you during the design process.
Shipping within Australia
Shipping is calculated at checkout based on the weight of your order.
Standard shipping
Up to 20g (a single card): $1.85
21g to 125g: $3.70
126g to 250g: $5.55
251g to 500g: $9.00
501g to 1kg: $16.00
1kg to 3kg: $20.25
3kg to 5kg: $24.45
Larger orders over 5kg are priced at checkout.
Express Post
Up to 250g: $13.20
251g to 500g: $15.20
501g to 1kg: $20.00
Santa letters and North Pole mail
Santa letters, elf letters and Naughty & Nice sets are sent by Express Post for a flat $15.95, within Australia only. They arrive in plain packaging, so little ones won't spot them in the letterbox.
Delivery times
Once your order is posted, delivery times depend on Australia Post and how busy the network is. We can't control delivery times after an order leaves our studio.
International shipping
We post most products overseas.
Up to 25g: $10.00
26g to 1.5kg: $30.00
Delivery times vary by country and depend on the postal carriers and customs at the destination. Any customs duties or import taxes are paid by the person receiving the order.
Christmas 2026 order dates
Santa letters, elf letters and Naughty & Nice sets: order by 15 December 2026.
Christmas photo cards: order by 15 December 2026.
Christmas cards, card packs and gift tags: order by 15 December 2026.
Sending an order to someone else
You can enter any delivery address at checkout, so it is easy to send a gift straight to family or friends. If it's a gift, tell us in the order notes.
Tracking
We email you a tracking number for standard and Express Post orders.
Lost or damaged orders
If your order hasn't arrived within the expected time, or it arrives damaged, email us at araz@carded.com.au with your order number and we'll help. For returns and refunds, see our Refund policy.
Questions
Email araz@carded.com.au and we'll get back to you.